Refund policy

Somma — a brand of Lokesh S8 Wellness Private Limited
CIN: U46497MH2024PTC423598 · GSTIN: 27AAFCL8002P1Z5
Registered Office: 1802, A Wing, Magnum Tower, Parel, Mumbai 400012
Website: somma.in

Effective Date: [TO BE FILLED]
Last Updated: [TO BE FILLED]

1. Overview

At Somma, every product is manufactured under AYUSH certification and GMP-compliant conditions, and is quality-checked and sealed before dispatch. Because our products are wellness formulations intended for personal consumption and topical use, we are unable to accept returns of opened or used items for reasons of hygiene, safety, and product integrity.

This policy explains when a return or exchange is possible, what conditions must be met, and how to raise a request. By placing an order on somma.in, you agree to the terms set out below. This policy should be read together with our Terms & Conditions.

2. The Seal Condition (Primary Requirement)

Every Somma order is dispatched in a box carrying a tamper-evident seal.

  • A return or exchange can only be accepted if this outer box seal is intact and unbroken.
  • Once the box seal is broken, the order is considered opened and accepted, and it becomes ineligible for return or exchange — except in the case of damage or leakage in transit (see Section 4).

We recommend inspecting the box seal before opening. If the seal appears tampered with or broken on arrival, please do not open the package further and raise a claim immediately (see Section 4).

3. Eligibility for Returns & Exchanges

To be eligible, all of the following must be met:

  1. The request is raised within 7 (seven) days of the delivery date.
  2. The outer box seal is intact and unbroken (except for transit-damage claims under Section 4).
  3. The product is in its original packaging, unused, and in resaleable condition.
  4. Valid proof of purchase (order number / order confirmation) is provided.

If these conditions are met, you may choose either:

  • An exchange — for the same product, or a different Somma product of equal value (any difference in price to be settled accordingly); or
  • A refund — processed to your original payment method.

4. Damaged or Leaked in Transit

If your order arrives damaged, broken, or with product leakage, you are covered even though this involves opening the package.

To raise a transit-damage claim, you must provide, within 48 hours of delivery:

  • Clear photographs of the damaged or leaked product and the packaging; and
  • Where possible, an unboxing video showing the condition of the box seal and contents on opening.

Once we receive and verify this documentation, we will arrange a free replacement (exchange) of the affected product at no cost to you. If a replacement is unavailable, a refund will be issued for the affected item.

We strongly recommend filming an unboxing video for all orders, as it is the fastest way to verify a claim.

5. Non-Returnable Situations

We are unable to accept returns or exchanges where:

  • The outer box seal is broken (outside of a valid transit-damage claim);
  • The product has been opened, used, or partially consumed;
  • The request is raised after the 7-day window;
  • The original packaging is missing or damaged by the customer;
  • Proof of purchase cannot be provided;
  • The product was purchased through a channel other than somma.in (please contact the relevant seller).

6. How to Raise a Request

  1. Message us on WhatsApp at [NUMBER] or email [RETURNS EMAIL] within the applicable window.
  2. Include your order number, the reason for the request, and — for damage claims — the required photos/video.
  3. Our team will review and respond within [X] business days.
  4. For approved returns, we will share return shipping instructions.

7. Return Shipping

  • For damaged, defective, or wrong items shipped, Somma bears the return shipping cost.
  • For all other approved returns/exchanges, the customer is responsible for return shipping.
  • Please ensure returned items are securely packed. Somma is not liable for items lost or damaged during return transit before they reach us.

8. Inspection & Processing

  • All returned items are inspected on receipt before an exchange or refund is approved.
  • Exchanges are dispatched within [X] business days of successful inspection.
  • Refunds are processed within [X] business days of successful inspection and credited to the original payment method. Depending on your bank or payment provider, it may take additional time to reflect.

9. Cancellations

Orders may be cancelled before dispatch by contacting us at the earliest. Once an order has been dispatched, it cannot be cancelled and will be subject to this policy.

10. Grievance Redressal

In accordance with applicable Indian consumer protection laws, any grievance regarding returns, exchanges, or refunds may be directed to our Grievance Officer:

Grievance Officer: [NAME]
Email: [EMAIL]
Phone: [PHONE]
Address: 1802, A Wing, Magnum Tower, Parel, Mumbai 400012

We aim to acknowledge grievances within 48 hours and resolve them within the timelines prescribed under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

This policy is governed by the laws of India. Somma reserves the right to amend this policy at any time; the version in effect at the time of your order will apply.