Terms of service
Last updated: 6 July 2026
(Update this date to the actual date of publication.)
1. Introduction and acceptance
1.1. These Terms & Conditions ("Terms") govern your access to and use of the website somma.in, including its subdomains and any associated mobile interfaces (collectively, the "Website"), and the purchase of products sold under the Somma brand (the "Products").
1.2. The Website and the Somma brand are owned and operated by Lokesh S8 Wellness Private Limited ("Somma", "we", "us", "our"), a private limited company incorporated under the Companies Act, 2013, having:
- Corporate Identification Number (CIN): U46497MH2024PTC423598
- Goods and Services Tax Identification Number (GSTIN): 27AAFCL8002P1Z5
- Registered office: 1802, A Wing, Magnum Tower, Parel, Mumbai 400012, Maharashtra, India
1.3. These Terms constitute an electronic record within the meaning of the Information Technology Act, 2000 ("IT Act") and the rules framed thereunder, as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signature.
1.4. These Terms are published in compliance with, among other provisions, Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, to the extent applicable, and the Consumer Protection (E-Commerce) Rules, 2020 ("E-Commerce Rules"), which require an e-commerce entity to publish its terms of use, legal name, address, and grievance redressal mechanism.
1.5. By accessing or browsing the Website, creating an account, submitting a consultation intake, or placing an order, you ("you", "your", "User", "Customer") agree to be bound by:
(a) these Terms;
(b) our Privacy Policy (incorporated into these Terms by reference);
(c) any product-specific instructions, precautions, or usage guidelines supplied with or displayed alongside a Product; and
(d) any additional policies published on the Website (including shipping and returns information).
If you do not agree to any of these, you must not use the Website or purchase the Products.
1.6. We may revise these Terms in accordance with Clause 31. Your continued use of the Website after any revision constitutes acceptance of the revised Terms.
2. Definitions
In these Terms, unless the context requires otherwise:
- "Applicable Law" means all laws, statutes, rules, regulations, notifications, and orders in force in India from time to time, including the Indian Contract Act, 1872; the Sale of Goods Act, 1930; the Drugs and Cosmetics Act, 1940 and the Drugs and Cosmetics Rules, 1945; the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954; the Narcotic Drugs and Psychotropic Substances Act, 1985 ("NDPS Act"); the Consumer Protection Act, 2019 ("CPA 2019") and the E-Commerce Rules; the Legal Metrology Act, 2009 and the Legal Metrology (Packaged Commodities) Rules, 2011; the IT Act; and the Digital Personal Data Protection Act, 2023 ("DPDP Act").
- "AYUSH" means the Ministry of Ayush, Government of India, and, where the context requires, the State licensing authorities for Ayurvedic, Siddha and Unani drugs.
- "Consultation" means the physician-review and prescription workflow described in Clause 6.
- "Prescription Products" means Products containing Vijaya (Cannabis sativa) leaf extract that are supplied only against a valid consultation and prescription, currently including the Somma Sleep Drops, De-Stress Drops, and Vitality Tablets.
- "Vijaya" means Cannabis sativa leaf and leaf-derived extract as used in Ayurvedic formulations.
- "Order" means an offer placed by you through the Website to purchase one or more Products.
3. Eligibility and age restriction
3.1. The Website and the Products are intended only for natural persons who are 18 years of age or older and who are competent to contract within the meaning of Section 11 of the Indian Contract Act, 1872 (i.e., of the age of majority, of sound mind, and not disqualified from contracting by any law to which they are subject).
3.2. By using the Website or placing an Order, you represent and warrant that you are at least 18 years old and legally capable of entering into a binding contract.
3.3. We may, at our discretion, require proof of age and identity at the time of Consultation, at checkout, or at delivery. We reserve the right to refuse, cancel, or withhold any Order where age or eligibility cannot be reasonably established.
3.4. We do not knowingly sell Products to, or collect personal data from, any person under the age of 18. If we become aware that a person under 18 has placed an Order or submitted information, we will cancel the Order and delete the information in accordance with our Privacy Policy.
3.5. The Products are intended for personal use only and are not supplied for resale, redistribution, or commercial exploitation. Bulk, wholesale, or institutional purchases are governed by separate written agreements with us.
4. Regulatory status of our Products
4.1. Somma's Products are Ayurvedic formulations manufactured under valid licences issued under the Drugs and Cosmetics Act, 1940 read with the Drugs and Cosmetics Rules, 1945, in facilities operating in conformity with Good Manufacturing Practices (Schedule T). Licence particulars, batch numbers, manufacturing and expiry dates are stated on Product packaging.
4.2. Certain Products contain Vijaya (Cannabis sativa) leaf extract. You acknowledge the following regulatory position, which you should independently verify to your satisfaction:
(a) The NDPS Act's definition of "cannabis (hemp)" under Section 2(iii) covers charas (resin), ganja (the flowering or fruiting tops), and mixtures or drinks prepared therefrom; the leaves and seeds of the cannabis plant, when not accompanied by the flowering or fruiting tops, fall outside that definition;
(b) Somma's Vijaya-containing formulations use leaf-derived extract and are manufactured and supplied as Ayurvedic medicines under AYUSH licensing; and
(c) notwithstanding the foregoing, State-level laws, rules, and enforcement practices vary, and we reserve the right to decline, restrict, or cancel shipment of any Product to any State, Union Territory, or PIN code where we consider supply to be restricted, unlawful, or commercially impracticable.
4.3. The Products are wellness formulations. They are not intended to diagnose, treat, cure, or prevent any disease. No statement on the Website has been evaluated as a claim of cure for any disease or condition specified in the Schedule to the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954, and nothing on the Website shall be construed as such a claim.
4.4. Product formulations, concentrations, pack sizes, packaging, labelling, and availability may change without prior notice, subject to Applicable Law. The Product you receive will conform to the label on its packaging, which prevails over Website descriptions in case of any conflict.
4.5. You are solely responsible for ensuring that your purchase, possession, and use of the Products is lawful in your place of residence and delivery, and appropriate to your personal circumstances (including your health, occupation, and any testing or screening obligations you may be subject to, such as workplace or sports-related substance screening).
5. Medical disclaimer — no medical advice
5.1. All content on the Website — including Product descriptions, ingredient information, dosage guidance, blog posts, FAQs, and marketing material — is provided for general informational purposes only. It does not constitute medical advice, diagnosis, or treatment, and does not create a physician–patient relationship between you and Somma.
5.2. The Consultation described in Clause 6 creates a physician–patient interaction between you and the reviewing physician, conducted in accordance with the Telemedicine Practice Guidelines, 2020 (issued under the Indian Medical Council Act / National Medical Commission framework), to the extent applicable. Somma facilitates that interaction but does not itself practise medicine.
5.3. You must consult a qualified healthcare professional before using any Product, and in particular if you:
(a) are pregnant, planning pregnancy, or breastfeeding;
(b) are taking any prescription medication (including sedatives, anxiolytics, anticoagulants, or antihypertensives);
(c) have any pre-existing medical or psychiatric condition;
(d) have a history of substance dependence; or
(e) are scheduled for surgery or any medical procedure.
5.4. You must follow the dosage, timing, and precautions stated on the Product label and in the usage guidelines supplied with the Product. Do not exceed the stated dose. Do not drive or operate heavy machinery where the Product guidance advises against it. Do not combine with alcohol or other intoxicants. Keep all Products out of reach of children and pets; the Products are not safe for administration to animals.
5.5. Discontinue use and seek medical attention immediately if you experience any adverse reaction. You may also report the reaction to us using the contact details in Clause 32 so we can meet our pharmacovigilance obligations.
6. Consultation and Prescription Products
6.1. Prescription Products are supplied only through our physician consultation workflow. For each Order of a Prescription Product:
(a) you must complete the intake form truthfully, accurately, and in full, disclosing all relevant health information, medications, and conditions;
(b) a qualified, registered physician reviews your intake before the Product is approved for dispatch;
(c) the physician may approve, decline, or seek further information at their sole professional discretion; and
(d) any prescription issued is personal to you, valid only for the quantity and duration stated, and may not be transferred, shared, or reused.
6.2. We may decline to supply, or cancel an approved Order for, a Prescription Product where: the Consultation is incomplete; the information provided appears false, misleading, or inconsistent; the physician declines to prescribe; quantity limits would be exceeded; or supply would in our reasonable judgement be unsafe or unlawful.
6.3. Providing false or misleading information to obtain a Prescription Product is a material breach of these Terms. It may result in immediate cancellation of Orders, termination of your account, forfeiture of eligibility for future supply, and — where the circumstances warrant — reporting to appropriate authorities.
6.4. Health information collected during Consultation is treated as sensitive personal data and processed strictly in accordance with our Privacy Policy, the DPDP Act, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
6.5. Quantity limits per customer per period may apply to Prescription Products and may change without notice.
7. Product information, packaging and labelling
7.1. Product packaging complies with the Legal Metrology Act, 2009 and the Legal Metrology (Packaged Commodities) Rules, 2011, and declares, among other things, the Maximum Retail Price ("MRP") inclusive of all taxes, net quantity, manufacturer/marketer name and address, customer-care details, and dates of manufacture and expiry.
7.2. No Product will be sold above its declared MRP. Website prices may be lower than MRP where discounts apply.
7.3. We make reasonable efforts to display Product colours, packaging, and imagery accurately; however, actual appearance may vary due to screen settings, batch variation, and the natural characteristics of botanical ingredients (including natural variation in the colour, aroma, and viscosity of plant-extract formulations). Such variation is not a defect.
7.4. You are responsible for storing Products as directed on the label after delivery. We are not responsible for degradation caused by improper storage, exposure to heat or sunlight, or use beyond the expiry date.
8. Account registration and security
8.1. You may browse the Website without an account, but an account and/or verified contact details may be required to place Orders, complete Consultations, and track shipments.
8.2. You agree to provide information that is true, accurate, current, and complete, and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and OTPs, and for all activity occurring under your account.
8.3. Notify us immediately at the contact details in Clause 32 of any unauthorised use of your account. We are not liable for loss arising from your failure to safeguard your credentials.
8.4. We may suspend or terminate any account that is used in breach of these Terms, contains false information, or is associated with fraudulent, abusive, or unlawful activity.
9. Placing Orders; formation of contract
9.1. The display of Products on the Website is an invitation to offer, not an offer. Your Order constitutes an offer to purchase, which we may accept or decline at our discretion.
9.2. Order confirmation emails/SMS/WhatsApp messages acknowledge receipt of your Order; they do not constitute acceptance. A binding contract of sale is formed only when we dispatch the Product(s) and issue a dispatch confirmation. For Prescription Products, dispatch is additionally conditional on physician approval under Clause 6.
9.3. We may decline or cancel any Order (in whole or part), including after payment, for reasons including: Product unavailability; pricing, description, or technical errors; failure of eligibility, Consultation, or verification requirements; suspected fraud, abuse, or resale; delivery-location restrictions under Clause 4.2(c); or breach of these Terms. Where a paid Order is cancelled by us, we will refund the amount received for the cancelled item(s) in accordance with Clause 15.
9.4. Title to the Products passes to you upon delivery, subject to receipt of full payment, and risk passes to you upon delivery, in accordance with the Sale of Goods Act, 1930.
10. Pricing and taxes
10.1. All prices are stated in Indian Rupees (INR) and, unless expressly stated otherwise, are inclusive of Goods and Services Tax (GST) and other applicable indirect taxes. Shipping charges and COD fees, where applicable, are displayed at checkout before you confirm the Order.
10.2. A tax invoice compliant with the Central Goods and Services Tax Act, 2017 will be issued for each Order.
10.3. Prices are subject to change at any time without notice; changes do not affect Orders already accepted (i.e., dispatched).
10.4. In the event of an evident pricing or typographical error (for example, a price that is manifestly incorrect relative to the MRP), we may cancel the affected Order under Clause 9.3, whether or not payment has been received, and refund any amount paid.
11. Payments
11.1. Online payments are processed by RBI-regulated third-party payment aggregators and service providers, currently including Cashfree Payments and checkout/verification services provided by GoKwik. Your use of these services is additionally subject to their respective terms and privacy policies.
11.2. We do not collect or store your full card number, CVV, UPI PIN, or banking passwords. Payment credentials are handled by the payment provider in accordance with RBI regulations, including applicable card-on-file tokenisation norms.
11.3. You agree to pay all amounts due for Orders placed through your account using a payment method you are lawfully authorised to use. Use of another person's payment instrument without authority is prohibited.
11.4. If a payment is charged but the Order fails or is not confirmed, the amount will be reversed or refunded through the payment provider within standard banking timelines. If an Order is confirmed but payment is later reversed, disputed, or charged back without lawful basis, we may cancel the Order, withhold delivery, recover the value of dispatched Products, and/or suspend your account.
11.5. Initiating a false or abusive chargeback — for example, claiming non-delivery of a Product that tracking records show as delivered — is a breach of these Terms, and we reserve all rights and remedies in respect of it.
12. Cash on Delivery (COD)
12.1. COD may be offered on eligible Orders, locations, and order values, as determined by us and our risk/verification partners (including GoKwik). COD availability is a facility, not a right, and may be withdrawn generally or for specific customers, PIN codes, or Orders at any time.
12.2. COD Orders may be subject to telephonic, SMS, or WhatsApp confirmation before dispatch. Failure to confirm may result in cancellation.
12.3. You agree to pay the full COD amount in cash or by such other mode as the courier accepts at the time of delivery. Repeated refusal of confirmed COD deliveries, or a pattern of undelivered COD Orders, may result in COD being disabled for your account and future Orders being accepted on prepaid terms only.
12.4. Prescription Products may, at our discretion, be excluded from COD and offered on prepaid terms only.
13. Shipping and delivery
13.1. We ship only within India. We do not ship, and you must not attempt to procure shipment of, any Product outside India. Export of Vijaya-containing formulations may contravene the NDPS Act, the Customs Act, 1962, and the laws of destination countries. Any Order with a foreign delivery address will be cancelled.
13.2. Delivery is made through third-party logistics partners to serviceable PIN codes. Serviceability is checked at checkout but may change; if your location becomes unserviceable after Order placement, we will cancel and refund the Order.
13.3. Estimated dispatch and delivery timelines shown at checkout are indicative only and are not of the essence of the contract. Timelines may be affected by Consultation processing (for Prescription Products), courier operations, weather, regional restrictions, and other factors beyond our reasonable control.
13.4. You must provide a complete and accurate delivery address and remain reachable on the contact number provided. We are not responsible for delay or non-delivery arising from incorrect or incomplete address details, or from the consignee being unavailable or unreachable.
13.5. The courier may require the recipient's name, signature, OTP confirmation, and/or proof of age at delivery. Delivery to the address stated in the Order — including receipt by any adult present at that address — constitutes valid delivery.
13.6. If external tampering or damage to the parcel is visible at the time of delivery, you should refuse to accept the parcel or accept it with a remark to the courier, and notify us within 48 hours with photographs/video, so that a claim can be raised with the logistics partner.
14. Cancellations by you
14.1. You may cancel an Order, in whole or in part, at any time before dispatch by contacting us at the details in Clause 32 or through the Website/order-tracking link, where available.
14.2. Once an Order has been dispatched, it cannot be cancelled. If you no longer want a dispatched Order, you may refuse delivery; refusal of a prepaid dispatched Order will be treated as an RTO under Clause 16.
14.3. For prepaid Orders cancelled before dispatch, the full amount paid for the cancelled item(s), including proportionate shipping charges, will be refunded in accordance with Clause 15.5.
15. Returns, replacements and refunds
15.1. The Products are consumable Ayurvedic formulations and personal-care items. For reasons of health, hygiene, safety, and regulatory integrity (including batch traceability and prevention of tampering and diversion), and as permitted for such goods under the CPA 2019 framework:
(a) opened, used, unsealed, or tampered Products are not eligible for return or refund, except where a manufacturing defect is established or as otherwise required by Applicable Law; and
(b) Prescription Products are not returnable once dispatched, except under Clause 15.2.
15.2. Damaged, defective, or incorrect deliveries. If a Product is delivered damaged, is defective, has leaked, is past expiry on delivery, or is not the item you ordered, you must notify us within 48 hours of delivery at the contact details in Clause 32, providing:
(a) the Order number;
(b) clear photographs and, where available, an unpacking video showing the outer packaging, inner packaging, batch number, and the issue; and
(c) the Product retained in its delivered condition (do not use or discard it).
On verification, we will, at your option and subject to stock, replace the Product free of cost or refund the amount paid for it, including proportionate shipping.
15.3. Claims made after the 48-hour window, or without the evidence described above, may be declined, since we are unable to establish the condition of the Product at delivery. We may make reasonable exceptions at our discretion.
15.4. Nothing in this Clause 15 limits or excludes any right or remedy you have under the Consumer Protection Act, 2019 or other Applicable Law that cannot be limited or excluded by agreement.
15.5. Refund processing. Approved refunds are initiated within 7 business days of approval:
(a) for prepaid Orders — to the original payment method; the time for the amount to reflect in your account thereafter depends on your bank/issuer and payment mode (typically 5–10 business days);
(b) for COD Orders — to a bank account/UPI ID provided and verified by you, or as store credit at your option.
15.6. Refunds are limited to amounts actually paid to us for the Product(s) concerned (including proportionate shipping where the return arises from our error or a defect). We do not reimburse costs not paid to us.
16. Return to origin (RTO)
16.1. If a shipment is returned to us undelivered — due to repeated failed delivery attempts, refusal to accept, an incorrect or incomplete address, or the consignee being unreachable — it is treated as an RTO.
16.2. For prepaid RTO shipments, we will contact you to arrange re-shipment (which may attract additional shipping charges) or a refund. Refunds for RTO shipments arising from customer-side causes (refusal, wrong address, unreachability) may be processed net of forward and return shipping costs actually incurred, to the extent permitted by Applicable Law.
16.3. A pattern of RTO Orders may result in COD being disabled for your account, prepayment being required, or future Orders being declined.
17. Promotions, discount codes and offers
17.1. Promotional offers, discount codes, and gift vouchers are subject to their stated conditions (validity period, minimum order value, product exclusions, one-per-customer limits) and to these Terms. Unless stated otherwise, offers cannot be combined, exchanged for cash, or applied retrospectively.
17.2. We may withdraw or modify any offer at any time, and may cancel Orders where a code has been used in breach of its conditions, generated fraudulently, or exploited through multiple or fake accounts.
18. Reviews and user content
18.1. Where the Website permits you to post reviews, ratings, comments, or other content ("User Content"), you warrant that your User Content is your own, is truthful and based on genuine use of the Product, and does not infringe any third-party rights or Applicable Law.
18.2. In line with the E-Commerce Rules and applicable consumer-protection norms on reviews, you must not post fake, incentivised-but-undisclosed, or misleading reviews. We may moderate, decline to publish, or remove User Content at our discretion, and we do not undertake to publish all reviews.
18.3. You grant us a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, adapt, publish, and display your User Content in connection with the Website and our marketing, with or without your name/handle, subject to our Privacy Policy. You may request removal of your User Content by writing to us.
18.4. Nothing in User Content shall be construed as medical advice, and we are not responsible for reliance placed on it.
19. Intellectual property
19.1. All intellectual property in and to the Website and the Somma brand — including the Somma name and lowercase gold wordmark, the gold mountain-range motif, Sanskrit product names, logos, trade dress, packaging designs, the Website's design system, text, copy, graphics, photography, video, code, and compilations — is owned by or licensed to Lokesh S8 Wellness Private Limited and is protected under the Trade Marks Act, 1999, the Copyright Act, 1957, the Designs Act, 2000, and other Applicable Law.
19.2. You are granted a limited, revocable, non-transferable licence to access and use the Website for personal, non-commercial purposes. You may not copy, reproduce, republish, distribute, scrape, frame, modify, or create derivative works from any part of the Website or brand assets, or use any Somma trade mark, without our prior written consent.
19.3. Nothing in these Terms transfers any intellectual-property right to you.
20. Acceptable use
20.1. You must not use the Website to:
(a) violate any Applicable Law or these Terms;
(b) provide false, misleading, or fraudulent information, including in Consultations;
(c) impersonate any person or misrepresent your affiliation;
(d) purchase Products for resale, diversion, or supply to persons under 18;
(e) introduce viruses, malware, or other harmful code, or attempt to gain unauthorised access to the Website, its servers, or connected systems;
(f) scrape, crawl, data-mine, or harvest content or personal data, including through automated means or AI agents, without our written consent;
(g) interfere with the proper working of the Website or place unreasonable load on our infrastructure; or
(h) infringe our or any third party's intellectual-property, privacy, or other rights.
20.2. We may investigate suspected violations, suspend or terminate access, cancel Orders, and cooperate with law-enforcement authorities where appropriate.
21. Third-party services and links
21.1. The Website integrates or links to third-party services — including payment aggregators, checkout/verification services, logistics providers, communication platforms (email/SMS/WhatsApp), analytics providers, and social media. These are governed by the respective third parties' terms and privacy policies, and we are not responsible for their acts, omissions, content, or practices.
21.2. Links to third-party websites are provided for convenience only and do not imply endorsement.
22. Privacy and communications
22.1. Our collection and processing of your personal data — including sensitive health data collected during Consultations — is governed by our Privacy Policy, published on the Website, and by the DPDP Act and other Applicable Law.
22.2. By placing an Order or completing a Consultation, you consent to receive transactional and service communications (order confirmations, prescription and dispatch updates, delivery OTPs, safety information) by phone, SMS, email, and WhatsApp. These are not marketing messages and may be sent irrespective of marketing preferences or DND status, to the extent permitted under applicable TRAI regulations.
22.3. Marketing communications are sent only with your consent and can be opted out of at any time via the unsubscribe mechanism or by writing to us.
23. Disclaimer of warranties
23.1. The Website is provided on an "as is" and "as available" basis. To the maximum extent permitted by Applicable Law, we disclaim all warranties, express or implied, regarding the Website, including uninterrupted or error-free operation, and the accuracy or completeness of content.
23.2. In respect of the Products, we warrant only that, at the time of dispatch, they conform to their label and to Applicable Law. All other warranties, conditions, and representations, express or implied, are excluded to the maximum extent permitted by Applicable Law. This Clause does not exclude implied conditions and warranties, or consumer rights, that cannot be excluded under the Sale of Goods Act, 1930 or the CPA 2019.
23.3. We do not warrant any particular wellness outcome from use of the Products. Individual responses to botanical formulations vary.
24. Limitation of liability
24.1. To the maximum extent permitted by Applicable Law, our total aggregate liability to you arising out of or in connection with any Order, Product, or your use of the Website — whether in contract, tort (including negligence), statute, or otherwise — shall not exceed the amount actually paid by you for the Product(s) giving rise to the claim.
24.2. To the maximum extent permitted by Applicable Law, we shall not be liable for any indirect, incidental, special, punitive, or consequential loss or damage, or for loss of profits, revenue, data, or goodwill.
24.3. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Applicable Law, including liability for death or personal injury caused by proven negligence, for fraud, or under provisions of the CPA 2019 (including product-liability provisions in Chapter VI) that cannot be contracted out of.
24.4. We are not liable for loss arising from: your breach of these Terms; use of a Product contrary to its label, prescription, or usage guidelines; use with alcohol, intoxicants, or interacting medications against guidance; non-disclosure or misstatement of health information during Consultation; improper storage after delivery; or use after expiry.
25. Indemnity
You agree to indemnify, defend, and hold harmless Lokesh S8 Wellness Private Limited, its directors, officers, employees, physicians engaged for Consultations, and agents from and against all claims, demands, actions, losses, liabilities, penalties, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your violation of Applicable Law or of any third-party right; (c) false or misleading information provided by you, including in a Consultation; or (d) misuse, resale, or unlawful supply of the Products by you.
26. Suspension and termination
26.1. We may suspend or terminate your account and access to the Website, and cancel pending Orders, with or without notice, where you breach these Terms, where required by Applicable Law or a competent authority, or where we discontinue the Website or any Product.
26.2. Clauses which by their nature should survive termination — including Clauses 4.5, 5, 15.4, 19, 23, 24, 25, 27, 28, and 30 — shall survive.
27. Governing law and jurisdiction
27.1. These Terms, and any dispute or claim arising out of or in connection with them or the use of the Website (including non-contractual disputes), are governed by and construed in accordance with the laws of India.
27.2. Subject to Clause 28, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction.
28. Dispute resolution
28.1. Amicable resolution first. The parties shall first attempt to resolve any dispute through good-faith discussion, including through the grievance mechanism in Clause 29, within 30 days of the dispute being notified in writing.
28.2. Arbitration. Failing amicable resolution, and subject to Clause 28.3, the dispute shall be referred to and finally resolved by arbitration by a sole arbitrator appointed in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The seat and venue of arbitration shall be Mumbai, the language of the proceedings shall be English, and the arbitral award shall be final and binding on the parties. Each party shall bear its own costs unless the award provides otherwise.
28.3. Consumer rights preserved. Nothing in Clause 28.2 shall be construed as ousting, limiting, or requiring you to waive your right to approach the consumer dispute redressal fora / commissions constituted under the Consumer Protection Act, 2019, or any other remedy available to you as a "consumer" under Applicable Law that cannot be excluded by agreement. Where you elect to pursue such a statutory remedy, Clause 28.2 shall not apply to that dispute.
29. Grievance redressal
29.1. In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable provisions of the IT Act and rules thereunder, our Grievance Officer is:
[Grievance Officer — full name]
Grievance Officer, Lokesh S8 Wellness Private Limited
1802, A Wing, Magnum Tower, Parel, Mumbai 400012, Maharashtra, India
Email: grievance@somma.in
Phone: [contact number] (Mon–Fri, 10:00–18:00 IST)
29.2. We will acknowledge your complaint within 48 hours of receipt and endeavour to redress it within one month of receipt, in line with the E-Commerce Rules. Each complaint will be assigned a ticket/reference number for tracking.
29.3. For order, delivery, and product queries that are not grievances, you may contact customer care at care@somma.in.
30. General provisions
30.1. Entire agreement. These Terms, together with the Privacy Policy and any documents incorporated by reference, constitute the entire agreement between you and us regarding the Website and the Products, superseding all prior understandings on the subject.
30.2. Severability. If any provision of these Terms is held invalid or unenforceable, it shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force.
30.3. No waiver. Our failure or delay in enforcing any provision shall not constitute a waiver of that or any other provision.
30.4. Assignment. You may not assign or transfer your rights or obligations under these Terms. We may assign our rights and obligations to an affiliate or successor in connection with a merger, acquisition, or sale of business, subject to Applicable Law.
30.5. No agency. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and us.
30.6. Notices. Notices to you may be given by email, SMS, WhatsApp, or posting on the Website, at the contact details associated with your account. Notices to us must be sent in writing to the registered office or the Grievance Officer's email in Clause 29.
30.7. Headings. Headings are for convenience only and do not affect interpretation.
31. Changes to these Terms
We may amend these Terms at any time to reflect changes in law, our Products, or our business practices. The "Last updated" date at the top reflects the latest version. Material changes will be notified through the Website or by other reasonable means. Your continued use of the Website, or placement of an Order, after the effective date of any change constitutes acceptance of the amended Terms. Orders already dispatched are governed by the Terms in force at the time of dispatch.
32. Contact us
Lokesh S8 Wellness Private Limited
CIN: U46497MH2024PTC423598 · GSTIN: 27AAFCL8002P1Z5
Registered office: 1802, A Wing, Magnum Tower, Parel, Mumbai 400012, Maharashtra, India
Customer care: care@somma.in
Grievances: grievance@somma.in (see Clause 29)
This document is a detailed draft prepared for review and does not constitute legal advice. Because Somma operates in a regulated product category (Ayurvedic formulations containing Vijaya) and handles sensitive health data, these Terms — in particular Clauses 4 (regulatory status), 6 (prescription workflow), 15 (returns), and 28 (dispute resolution) — must be reviewed and finalised by a qualified Indian lawyer before publication on somma.in.
